FAQ

  • WHAT IS LITTLE WANDERERS BABY HIRE?

    LITTLE WANDERERS BABY HIRE IS A FAMILY-OWNED BUSINESS BASED IN COOGEE, SYDNEY. WE PROVIDE HIGH-QUALITY BABY TRAVEL ESSENTIALS LIKE PRAMS, COTS, HIGH CHAIRS, AND MORE, DELIVERED DIRECTLY TO YOUR ACCOMMODATION. OUR GOAL IS TO MAKE FAMILY TRAVEL STRESS-FREE, LIGHTWEIGHT, AND ENJOYABLE.

  • HOW DOES THE HIRE PROCESS WORK?

    IT’S SIMPLE! BROWSE OUR AVAILABLE PRODUCTS, CHOOSE THE ITEMS YOU NEED, AND PLACE YOUR BOOKING ONLINE OR BY CONTACTING US. WE’LL CONFIRM THE DETAILS AND DELIVER THE ITEMS TO YOUR LOCATION IN SYDNEY. WHEN YOUR HIRE PERIOD ENDS, WE’LL COLLECT EVERYTHING DIRECTLY FROM YOU.

  • WHAT ARE YOUR DELIVERY AND PICK-UP TIMES?

    Our standard delivery time is from 2:00 PM onwards, and pick-up time is by 10:00 AM.

  • DO YOU REQUIRE A BOND OR DEPOSIT FOR EACH HIRE?

    YES, A $100 BOND IS REQUIRED FOR EACH HIRE AND WILL BE FULLY REFUNDED AT THE END OF THE RENTAL PERIOD, PROVIDED THE EQUIPMENT IS RETURNED IN GOOD CONDITION.

  • HOW DO I CONTACT LITTLE WANDERERS BABY HIRE?

    CALL US AT 0435941478 OR EMAIL JULIE@LITTLEWANDERERSBABYHIRE.COM.AU.

  • HOW FAR IN ADVANCE SHOULD I BOOK?

    WE RECOMMEND BOOKING AS EARLY AS POSSIBLE TO SECURE YOUR PREFERRED ITEMS, ESPECIALLY DURING PEAK TRAVEL SEASONS. HOWEVER, WE’LL DO OUR BEST TO ACCOMMODATE LAST-MINUTE REQUESTS BASED ON AVAILABILITY.

  • IS THE EQUIPMENT CLEAN AND SAFE?

    ABSOLUTELY! WE PRIORITISE THE HEALTH AND SAFETY OF YOUR LITTLE ONES. ALL ITEMS ARE THOROUGHLY CLEANED, SANITISED, AND SAFETY-CHECKED BEFORE AND AFTER EACH HIRE.

  • DO YOU DELIVER OUTSIDE OF THE SYDNEY EASTERN SUBURBS?

    CURRENTLY, WE FOCUS ON SYDNEYS EASTERN SUBURBS. IF YOU HAVE SPECIFIC DELIVERY NEEDS, PLEASE CONTACT US, AND WE’LL DO OUR BEST TO ASSIST.

  • CAN I EXTEND MY HIRE PERIOD?

    YES! IF YOU NEED TO EXTEND YOUR HIRE PERIOD, LET US KNOW AS SOON AS POSSIBLE. EXTENSIONS ARE SUBJECT TO PRODUCT AVAILABILITY.

  • WHAT HAPPENS IF AN ITEM GETS DAMAGED DURING MY HIRE PERIOD?

    WE UNDERSTAND ACCIDENTS HAPPEN. PLEASE NOTIFY US IMMEDIATELY IF AN ITEM IS DAMAGED. MINOR WEAR AND TEAR ARE COVERED, BUT DAMAGES BEYOND THIS MAY INCUR REPAIR OR REPLACEMENT COSTS.

  • WHAT IF I NO LONGER NEED THE ITEMS I BOOKED?

    WE OFFER A FULL REFUND IF YOU CANCEL YOUR ORDER AT LEAST 48 HOURS BEFORE THE SCHEDULED DELIVERY.

  • HOW DO I KNOW WHAT SIZE OR TYPE OF EQUIPMENT IS BEST FOR MY CHILD?

    WE’RE HERE TO HELP! REACH OUT TO US WITH YOUR CHILD’S AGE, WEIGHT, AND ANY SPECIFIC NEEDS, AND WE’LL RECOMMEND THE BEST OPTIONS FOR YOU.

  • ARE THERE ANY SPECIAL REQUIREMENTS FOR USING THE EQUIPMENT?

    ADULT SUPERVISION IS REQUIRED AT ALL TIMES WHEN USING OUR EQUIPMENT. PLEASE REFER TO OUR TERMS & CONDITIONS FOR FULL DETAILS ON PROPER USE AND SAFETY GUIDELINES.

  • WHAT PAYMENT METHODS DO YOU ACCEPT?

    WE ACCEPT MAJOR CREDIT/DEBIT CARDS AND ONLINE PAYMENTS. PAYMENT MUST BE MADE IN FULL BEFORE DELIVERY.

  • DO YOU OFFER BUNDLES OR DISCOUNTS FOR MULTIPLE ITEMS?

    YES! WE OFFER BUNDLED PACKAGES FOR FAMILIES NEEDING MULTIPLE ITEMS. CONTACT US TO DISCUSS YOUR NEEDS, AND WE’LL PROVIDE A TAILORED QUOTE.

  • DO I NEED TO BE PRESENT FOR DELIVERY AND COLLECTION?

    WE PREFER THAT SOMEONE IS PRESENT TO INSPECT AND SIGN FOR THE EQUIPMENT DURING DELIVERY AND COLLECTION. IF THAT’S NOT POSSIBLE, LET US KNOW, AND WE’LL ARRANGE ALTERNATIVE OPTIONS.

  • CAN I REQUEST DELIVERY OR PICK-UP OUTSIDE THESE TIMES?

    WE UNDERSTAND TRAVEL PLANS CAN VARY. IF YOU NEED AN ALTERNATIVE TIME, PLEASE CONTACT US DIRECTLY, AND WE’LL DO OUR BEST TO ACCOMMODATE YOUR REQUEST, SUBJECT TO AVAILABILITY.

  • WHAT HAPPENS IF I’M NOT AVAILABLE DURING THE DELIVERY OR PICK-UP WINDOW?

    IF YOU WON’T BE AVAILABLE AT THE SCHEDULED TIME, PLEASE NOTIFY US AS SOON AS POSSIBLE. WE’LL WORK WITH YOU TO ARRANGE A CONVENIENT SOLUTION.

  • WHY ARE DELIVERY AND PICK-UP TIMES FIXED?

    THESE TIMES ENSURE WE CAN EFFICIENTLY MANAGE ALL BOOKINGS AND PROVIDE HIGH-QUALITY SERVICE TO ALL OUR CUSTOMERS.

  • DO YOU ASSEMBLE ITEMS LIKE COTS?

    NO, WE DO NOT PROVIDE ASSEMBLY SERVICES. HOWEVER, ALL ITEMS ARE SUPPLIED WITH CLEAR INSTRUCTIONS TO ASSIST YOU IN ASSEMBLING THEM EASILY.

  • CAN I PICK UP AND RETURN THE EQUIPMENT MYSELF?

    NO, ALL ITEMS ARE DROPPED OFF AND PICKED UP FROM YOUR ACCOMMODATION FOR YOUR CONVENIENCE.

  • ARE YOUR BABY EQUIPMENT ITEMS FROM TRUSTED BRANDS?

    YES, ALL OUR BABY EQUIPMENT ITEMS ARE SOURCED FROM REPUTABLE AND TRUSTED BRANDS KNOWN FOR THEIR QUALITY AND SAFETY.

  • WHAT SHOULD I DO IF I ENCOUNTER AN ISSUE WITH THE EQUIPMENT DURING THE RENTAL PERIOD?

    CONTACT US IMMEDIATELY VIA EMAIL – JULIE@LITTLEWANDERERSBABYHIRE.COM.AU

  • CAN I CHANGE MY ORDER AFTER IT’S CONFIRMED?

    YES, YOU CAN CONTACT US DIRECTLY TO AMEND YOUR ORDER. ITEMS WILL BE SUBJECT TO AVAILABILITY.

  • DO YOU HAVE INSURANCE FOR YOUR RENTAL EQUIPMENT?

    YES, WE HAVE ALL THE REQUIRED INSURANCE COVERAGE FOR OUR RENTAL EQUIPMENT TO ENSURE PEACE OF MIND FOR OUR CUSTOMERS.

  • DO YOU OFFER GIFT CARDS OR RENTAL VOUCHERS?

    YES, WE OFFER GIFT CARDS AND RENTAL VOUCHERS, WHICH ARE A PERFECT GIFT FOR NEW PARENTS, BABY SHOWERS, OR GRANDPARENTS PLANNING VISITS.